Consumers in the Netherlands have the dubious honor to be the ones that send most online purchases back. Again. In the Netherlands, there’s a return rate of 13 percent, which is more than in countries such as Germany, Poland and Switzerland.
Lately, it might seem that online returns are getting less and less popular, due to worries about the sustainability of the online retail business, but the latest numbers might show otherwise. In Europe, there’s an average return rate of 10 percent, which is higher than last year. Number one on the list, are the Netherlands with 13 percent.
44% of Dutch returns are fashion items
In the Netherlands, it’s still fashion that provides the highest number of returns. Last year, 51 percent of all Dutch returns were fashion items, now that has decreased to still 44 percent, a pan-European study from DPD among almost 25,000 online shoppers shows.
While fashion returns have decreased in the Netherlands, consumer electronics saw an increase of 5 percentage points to 9 percent of all returns last year. The fact many Dutch consumers tend to return their online orders, might be because of the simple return process many Dutch online retailers offer.
Dutch say returning is very easy
The study shows that 62 percent of Dutch say returning online purchases is easy, while the average in Europe is at 52 percent. In the Netherlands, more than in Europe, consumers are often able to use a return label that’s provided to them by the online retailer.
Source: E-Commerce News (Europe)
About ECPAKLOG 2020
ECPAKLOG ( E-Commerce Packaging & Supply Chain Expo) is the first and only professional trade exhibition of the global packaging industry which completely focuses on and solve the e-commerce and its logistics distribution and packaging needs of the associated industry. It was debuted in 2017 in Shanghai, which organized by ChinaPak Exhibition Services Co., Ltd.(affiliated to the M. Success Media Group). With leading the innovative application of packaging in the field of e-commerce and the annual growth of 100% in the past three years , ECPAKLOG has become a new benchmark of trade fair for the packaging and e-commerce industry.
On the basis of three years' development, starting from 2020, All in E-Commerce - Asia E-Commerce Supply Chain Expo with the core value of building the whole industry chain ecosphere for e-commerce quality development will be cultivated. It integrates the products, technologies and services required by the operation of each end of the e-commerce industry chain, as well as the discussion of future trends, such as the IoT & big data technology, marketing & brand e-commerce services, C2B on-demand manufacturing, picking and e-commerce & logistics automatic packaging, takeaway & fresh food packaging,etc.
2020.7.15-16 | 9:00-17:00
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